Delete Your Account

You can delete your Hipponics Firewatch account at any time. Deletion is permanent and removes your personal information from our systems.

Account deletion is permanent and cannot be undone. Any active supporter subscription will be cancelled immediately (no refund for the current billing period).

How to delete your account in the app

1.Open Hipponics Firewatch in your browser at hipponics.com, or in the Android app from the Play Store.

2.Tap your profile avatar in the top-right corner to open My Profile.

3.Scroll to the bottom of the profile panel and tap Delete my account.

4.Type DELETE in the confirmation dialog and tap Delete account permanently.

5.You will be signed out immediately and your account will be removed.

What happens when you delete your account

The following data is permanently removed:

Your account login (email, name, password)
All your watch zones
All your notification history
All push notification subscriptions tied to your account
Any photos you uploaded (they are removed from cloud storage)
Your supporter subscription record (if any)

The following data is anonymised (kept for the integrity of the public fire-incident discussion, but with your name and email removed):

Comments you posted on fire incidents — replaced with "Deleted user"

Data retention timeline

Data	Removed within
Account record	Immediately on confirmation
Watch zones, notifications, push subscriptions	Immediately
Uploaded photos (S3 + metadata)	Immediately
Supporter subscription cancellation	Immediately (Stripe processed)
Server logs containing your previous request data	Up to 30 days (CloudWatch retention)
Stripe payment records (where required for tax/compliance)	7 years (Australian Tax Office requirement, but personal identifiers will be removed where possible)

Can't access the app?

If you cannot sign in to delete your account through the app, email hipponics@outlook.com from the email address linked to your account, with the subject line Account Deletion Request. We will action manual deletion within 30 days as required by the Australian Privacy Act (APP 11.2).

Questions about your data

For questions about what data we hold about you, or to request a copy of your data before deletion, see our Privacy Policy or contact hipponics@outlook.com.